1. Ordering and Payment
Q: How do I place an order?
A: To place an order, simply browse our collection, select the T-shirt you like, choose your size and color, and click "Add to Cart". Once you’ve added all desired items to your cart, proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept Visa Debit cards and PayPal as indicated at checkout.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible at info@uniqueprintsemporium.com. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.
2. Shipping and Delivery
Q: How much does shipping cost?
A: Shipping costs 6 euro and if your order is over 50 euro shipping is free.
Q: Do you ship internationally?
A: At this moment in time we dont ship internationaly.
Q: How long will it take to receive my order?
A: Delivery times depend on your location. Typically, orders are processed within 1-3 business days.Standard shipping takes up to 5 businness days.
3. Returns and Exchanges
Q: What is your return policy?
A: We accept returns only if the product is damaged when you recieve it. Items must be unworn, unwashed, and in their original condition. To initiate a return, please contact our customer service at info@uniqueprintsemporium.com
Q: How do I exchange an item?
A: We dont do exchanges as the T-Shirt is specifically made for you.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method.
4. Product Information
Q: How do I know what size to order?
A: We provide a detailed size chart on each product page to help you determine the best fit. If you have any questions about sizing, please contact our customer service team for assistance at info@uniqueprintsemporium.com.
Q: What materials are your T-shirts made of?
A: Our T-shirts are made from high-quality material such as 100% cotton.
Q: How should I care for my T-shirt?
A: For best results, we recommend machine washing your T-shirt in hot water with a maximum of 40 degrees celsius and air dry, dont use a tumble dryer.
5. Account and Security
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, we need your email so you recieve your shipping information.
Q: How do I create an account?
A: To create an account, click on the person at the top of our home page.
Q: Is my personal information secure?
A: Yes, we take your privacy and security seriously. We use industry-standard encryption technologies to protect your personal information during transmission and storage.
6. Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@uniqueprintsemporium.com
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